vWorker - Web Site Design, Features, Interfaces and Ease of Use
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vWorker’s help system is good in one respect: I really like the very frequent prompts for help, the clickable text links, and the question mark (“?”) buttons/icons that appear throughout the site. There are dozens of titles and keywords that are linked to help topics; for example, in the area where security verifications are shown in a client’s profile, the phrase “Security Verifications” is a clickable link; select it and you get a pop-up explaining how verification works. In other areas, the site seems to almost anticipate questions that you’ll have and provide links to where they are answered. For example, in the area where the number of bids is shown, you’ll find a text link labeled “Why can't I view bids from other workers who are bidding against me?”, which links to the site’s FAQ page explaining the closed bidding policy.
On the down side, the help system itself is somewhat lackluster. Clicking “? Help” from the navigation bar takes you to the main help center, but it’s just a list of links to about a dozen or so pages of information. Most of the actual help details are in only two pages: one FAQ for employers and another for workers. And while these do contain a lot of information, they are not comprehensive: consider the example of the missing RSS details that I mentioned earlier.
There also does not appear to be any sort of search function for help topics.
vWorker does a good job in this regard. The site is noticeably devoid of unnecessary flash and sizzle, sticking to implementing only what’s necessary to allow clients and contractors to get their work done.
But in some ways, I think they may have gone too far, as I’ve hinted at in prior subsections. I certainly wouldn’t want to see vWorker.com become a top-heavy showcase for design excesses, but I do think a more professional overall look to the site would be of benefit. The current site is functional, but hard to use, and doesn’t adequately convey to a new user the level of service and professionalism that the company offers.
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