vWorker - Project Quality
(Page 3 of 4)
Client Verification Policies
vWorker is one of the few companies that reviews all project submissions to ensure that they meet the company’s quality standards. This means that even though a new, unverified client can submit a junk project—such as one that’s just spam, contains gibberish or even tries to scam people—it won’t get past vWorker staff.vWorker does not mandate client verification before projects can be posted—it is fairly simple to register and then immediately post a project. There is no refundable fee like the one used by some sites to ensure that a client is both serious and has a reliable payment method. While this seems problematic, there are two factors that arguably make the lack of client verification at vWorker less of an issue than it is at other sites: project screening and mandatory escrow.
vWorker is also unique in its policy that mandates the use of escrow on fixed rate projects. After a project is awarded, a client cannot even communicate with his or her chosen freelancer until funds have been deposited in escrow. This obviously provides considerable protection against the type of fraud most associated with new clients. The only problem with this approach is that it shifts any delays associated with verification from the time when a client signs up to when his or her first project begins. That’s less than ideal, since at that point both parties are usually eager for work to commence, and I’ve personally found myself waiting for a client’s payment to be verified after being awarded a project on vWorker.
Note that the site does have an optional “pre-verification” process that can be done before a project is posted to avoid the delays mentioned above. However, vWorker doesn’t do a great job of advertising this; even after looking for it, I only stumbled upon it by accident while researching a separate topic. Needless to say, it’s not used by most clients.
vWorker gets high marks from me for its policy of screening and approving project listings before they are posted. This is something that many of its competitors refuse to do, and it has a noticeably positive impact on at least one aspect of project quality: it removes from the mix obviously illegal projects, and junk listings such as test postings, phony clients spamming their websites, and so forth.
vWorker’s quality screening appears to have improved over time. I can recall seeing the occasional junk project on the site a couple of years ago, but these seem to be fewer in number now. I believe this may be due to a change in screening policy as well: I think vWorker, at one time, did not screen all project submissions, focusing mainly on those from new clients while allowing established ones to bypass the filtering process. It may be that they now screen all projects, but please note that I am not sure about this.
Home - Table Of Contents - Contact Us
The Online Freelancing Guide (http://www.FreelancingGuide.net)
Last Site Update: May 18, 2011
© Copyright 2001-2011 Charles M. Kozierok. All Rights Reserved.
Not responsible for any loss resulting from the use of this site.