Please Whitelist This Site?

I know everyone hates ads. But please understand that I am providing premium content for free that takes hundreds of hours of time to research and write. I don't want to go to a pay-only model like some sites, but when more and more people block ads, I end up working for free. And I have a family to support, just like you. :)

Please think about the value you get from this free site, and consider adding it to the whitelist for Adblock. To do so, just open the Adblock menu and select "Disable on freelancingguide.net". Or go to the Tools menu and select "Adblock Plus Preferences...". Then click "Add Filter..." at the bottom, and add this string: "@@||freelancingguide.net^$document". Then just click OK.

Thanks for your understanding!

Sincerely, Charles Kozierok
Author and Publisher, The Online Freelancing Guide


NOTE: Using software to mass-download the site degrades the server and is prohibited. Any such attempts may result in your access to the site being automatically blocked. Please be considerate of other readers -- and my server -- and thank you for your cooperation.

Custom Search






Table Of Contents  The Online Freelancing Guide
 >  An Analysis and Review of Popular Online Freelancing Marketplace Sites
      >  vWorker (Formerly Rent A Coder) - Freelance Marketplace Site Analysis and Review

Previous Topic/Section
vWorker - Web Site Design, Features, Interfaces and Ease of Use
Previous Page
Pages in Current Topic/Section
1
2
34
Next Page
vWorker - Customer Service and Support
Next Topic/Section

vWorker - Feedback System
(Page 2 of 4)

Project Feedback Process

Both clients and contractors are allowed to leave feedback as soon as a project has officially ended, which is marked by the release of funds from escrow by the client. vWorker has a 14-day feedback window, and uses a double blind system in order to prevent retal­iatory feedback. If only one party has left feedback, it is hidden from view until the other party also writes a review, to encourage honesty instead of “tit for tat” ratings. If only one party has entered feedback by the end of the 14-day period, that feedback is made public and the second party loses the right to enter any.

vWorker’s feedback consists of a 1 to 10 numeric rating and an accompanying text comment. vWorker tries to provide guidance to clients and contractors about how they should choose a numeric rating, through not just the usual summaries (“average”, “above average”, etc.) but charts that relate increasing levels of performance in various areas to numeric scores. It’s hard to describe these in words, so I’ve taken screenshots of the two matrixes for you to review. Figure 13 shows the guidelines that vWorker provides for clients rating contractors, and Figure 14 the ones for contractors reviewing clients.


Figure 13: vWorker Client-to-Contractor Feedback Rating Guidelines

This matrix represents vWorker’s attempt to provide better guidance to clients on how to correlate worker performance and numeric feedback ratings.

 



Figure 14: vWorker Contractor-to-Client Feedback Rating Guidelines

The complement of Figure 13, this table shows how vWorker feels contractors should rate clients.

 


Note the seemingly strange “-3” score. This is reserved for egregious cases involving arbitration, where a client either exhibited poor conduct, or a contractor wasted an arbitrator’s time by forcing a test of deliverables that he or she should have known would fail testing. Only an arbitrator can assign that negative rating.

vWorker does not allow clients or contractors to respond to ratings, which I think is unfor­tunate: I believe it is good to hear both sides in the case of a poor review. The company also has no mechanisms for hiding or removing feedback, but I think that—as you may have read elsewhere in this Guide—is good.


Previous Topic/Section
vWorker - Web Site Design, Features, Interfaces and Ease of Use
Previous Page
Pages in Current Topic/Section
1
2
34
Next Page
vWorker - Customer Service and Support
Next Topic/Section

If you find The Online Freelancing Guide useful, please consider making a small Paypal donation to help the site, using one of the buttons below. You can also donate a custom amount using the far right button (not less than $1 please, or PayPal gets most/all of your money!) Thanks for your support -- it's hard to make a living writing free material these days.
Donate $5
Donate $10
Donate $20
Donate $30
Donate: $



Home - Table Of Contents - Contact Us

The Online Freelancing Guide (http://www.FreelancingGuide.net)
Last Site Update: May 18, 2011

© Copyright 2001-2011 Charles M. Kozierok. All Rights Reserved.
Not responsible for any loss resulting from the use of this site.