vWorker - Feedback System
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vWorker uses a simple feedback system that includes both numeric ratings and text feedback comments. The system is symmetric, with both clients and contractors rating each other. vWorker has done a good job in avoiding some common problems, through the use of a double blind system to prevent retaliatory feedback, and a policy that prevents those who lose arbitration from leaving negative reviews. The company has a nice, simplified ranking system for contractors, which allows clients to quickly get an idea of how contractors compare to their peers on the site.
vWorker has a mostly symmetric rating system. Clients and contractors are allowed to leave both numeric ratings and text comments for each other at the conclusion of a project. Both clients and contractors have their average ratings shown next to their names where appropriate: for clients, in project listings; for contractors, next to bids; and in both cases, also within profiles.
There are a couple of minor asymmetries, but they are all ones that make sense. Both clients and contractors are graded from 1 to 10, but the guidelines that vWorker provides for how to come up with a number are different for clients and contractors. Contractors have their average rating shown to clients, but also their overall ranking as part of vWorker’s “All Worker Competition” (more on that below). Finally, in each project, a client’s “non-action” ratio is shown to help contractors identify clients who post large numbers of projects without awarding them.
vWorker seems to have a much higher percentage of ratings of clients by contractors than other sites. I believe this is because of both vWorker’s encouraging contractors to rate clients, and the double blind system that hides the client-to-contractor feedback until the contractor reciprocates.
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