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Table Of Contents  The Online Freelancing Guide
 >  An Analysis and Review of Popular Online Freelancing Marketplace Sites
      >  vWorker (Formerly Rent A Coder) - Freelance Marketplace Site Analysis and Review

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vWorker - Customer Service and Support
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vWorker - Freelancer Community Characteristics
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vWorker - Ethical Policies, Fairness and Integrity
(Page 2 of 3)

Policy Enforcement

vWorker gets mixed grades from me when it comes to policy enforcement with regard to illegal projects. The fact that the company screens and approves project submissions is commendable: this automatically puts vWorker a step above many of its peers, which claim to care about stopping illegal projects but won’t put forth even this token effort. However, I still see quite a few illegal projects when I do a search on active listings. The number is not nearly as high as it is on sites that don’t do screening, but in my opinion, it’s higher than it should be. The company is also sometimes slow in taking action on problem projects when they are reported.

I’ve complained in a few places about vWorker’s lack of a minimum project value, but it does have one silver lining: there’s no incentive for contractors to undercut a minimum that doesn’t exist, and thus vWorker can avoid a big problem area that plagues other sites in the area of policy enforcement. I would be curious to discover how much teeth the company puts into its rule against asking for advance payment, but I have no information to support a claim here one way or another.

In my experience, the company does a good job of enforcing its ethical policies when it comes to the arbitration process. As I discussed in that topic, I have gone through a vWorker arbitration myself, and was very impressed with the arbitrator’s patience and professionalism, and the steps that she took to follow the rules of arbitration set out in the terms of service. It was all done very much “by the book”.


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