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Table Of Contents  The Online Freelancing Guide
 >  An Analysis and Review of Popular Online Freelancing Marketplace Sites
      >  vWorker (Formerly Rent A Coder) - Freelance Marketplace Site Analysis and Review

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vWorker - Customer Service and Support
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vWorker - Freelancer Community Characteristics
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vWorker - Ethical Policies, Fairness and Integrity
(Page 3 of 3)

Fairness and Integrity

Lots of companies claim to care a great deal about fairness and integrity. vWorker shows that it does.

One important way that vWorker demonstrates its commitment to fairness is its policies that put clients and contractors on an equal footing. I’ve already mentioned the mandatory escrow feature and the prohibition against advance payments—one protects contractors from exploitation by clients, and the other protects clients from exploitation by contractors.

vWorker also seems to care a great deal about fairness in its rating system. Its double blind policy encourages fair evaluations by both parties. Special rules are implemented in the case of arbitration, not only to prevent the obvious potential for abuse, but also to ensure that clients or contractors who lose arbitration cases for cause are punished with poor ratings. This stands in stark contrast to other sites that allows users to easily cover up their own poor behavior, facilitating a repeat of that behavior on a new victim.

A large chunk of vWorker’s significant collection of rules related to the arbitration process is devoted to ensuring that parties in an arbitration are treated fairly. For example, it is possible for one party to forfeit an arbitration by not responding within the predefined time limits set by the terms of service. However, the company takes great pains to make accom­modations for special circumstances, such as unforeseen emergencies, while simultaneously not allowing a client or contractor to abuse the process to delay arbitration without a valid reason.

vWorker does a superb job of being open about its policies and communicating them to its users. It clearly specifies on what basis it implements rules, and informs its user base about actions it has taken. The terms of service for the site spells out details that you’d have a hard time learning from most of its competitors. The company has even started a special blog where it provides details about important or highly controversial arbitrations.

vWorker’s donates forfeited Expert Guarantee funds to charity. This is an important recog­nition of the potential conflict of interest that would arise if the company itself kept the money when a contractor made an Expert Guarantee deposit but then didn’t complete the project. vWorker’s terms of service also recognize the possibility of a conflict of interest on projects where vWorker itself is the client, and specifies how this situation is handled.

I could write a lot more, but I think you get the idea. vWorker, and its parent company Exhedra, are the sorts of people you’ll feel comfortable doing business with.


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vWorker - Freelancer Community Characteristics
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