vWorker - Customer Service and Support
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vWorker does a very good job when it comes to customer service. The site has a fantastically positive attitude towards contractors, treating them as a valuable asset instead of an annoyance to be tolerated. It offers several forms of communication for customer service, including over 50 hours per week of phone support. Customer service agents reply promptly and handle issues competently. And vWorker shows that it cares via a company blog where the CEO takes the time to directly interact with his customers.
I’ve hinted at this in other topics, but here I can be explicit: vWorker has the best attitude towards contractors of any site I have ever encountered. Some sites treat freelancers almost as a nuisance to be tolerated; others are cordial, but I still would always get the feeling that I was a second-class citizen when using them. Only vWorker has really made me feel welcome when on the site: I really get the feeling that the management of the company cares about its contractors. They aren’t perfect, of course—nobody is—but I really believe that they not only make an effort, but they succeed more often than their competition does.
You can see vWorker’s positive attitude in many subtle and not-so-subtle ways. The company employs more policies designed to protect freelancers from fraud than any other, such as mandatory use of escrow and full mediation and arbitration without any additional charge. vWorker not only does not encourage clients to view contractors as opponents, it goes out of its way to educate clients on how to have reasonable expectations when working with freelancers. vWorker is open and honest in its dealings, and goes beyond most other companies in its approach to interacting with users.
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Last Site Update: October 21, 2011
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