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Table Of Contents  The Online Freelancing Guide
 >  Introduction - Online Freelancing Overview, Options, Opportunities and Challenges
      >  Handling the Psychological Challenges of Online Freelancing

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Avoiding Emotional Decision-Making
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Online Freelancing Career Options
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Standing Up for Yourself - Being a Professional, Not a Patsy
(Page 1 of 5)

As you read this Guide you’ll likely note a recurring theme: the need to behave in a profes­sional manner, especially when dealing with clients. Part of this is a reflection of my fundamental belief in the Golden Rule: you should act professionally in dealing with clients because you would like them to treat you the same way. But it’s really more than that: clients are your customers, and without customers, a business cannot survive, much less thrive. Furthermore, as a freelancer your success is based on your reputation, which in turn depends on how able you are to make clients feel happy with both the work you do for them, and how you treat them.

Most freelancers understand this concept. Unfortunately, so do clients, and some try to exploit the desire of freelancers to please clients by taking advantage of them. This isn’t unique to freelancing, of course: it happens in all businesses. But it becomes especially noticeable in online freelancing because of the imbalance between the number of clients and the number of freelancers competing for their business.

Unfortunately, clients often get away with unacceptable behavior, for the simple reason that freelancers allow them to. So I wanted to take a moment to remind you to keep your dealings with clients in perspective. Providing good service doesn’t mean being subser­vient. There’s a difference between being a professional and being a patsy. And while your clients deserve your respect and you should endeavor to please them, they are not gods to be worshipped or obeyed without question.


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Last Site Update: October 21, 2011

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