Guru - Feedback System
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Viewing Past Feedback
Contractors are shown the client’s overall numeric feedback score in project listings, but equally importantly, also in the project search results summary. (Many sites don’t do that, and they should.) Clicking on the “stars” that represent that overall rating opens a pop-up window that shows the client’s past feedback ratings from other contractors.
Clients are able to get an even more detailed look at past feedback received by clients. Each bidder is listed at the bottom of the project detail page, along with his or her overall rating, and number of past reviews. Bids are actually sorted in descending order by number of past ratings (though premium proposals appear ahead of standard proposals and are sorted separately.)
The “number of reviews” line in a proposal can be clicked to bring up the contractor’s public profile opened to the “Feedback” tab. There’s tons of information here, including a summary of earnings, projects completed, reviews received and overall rating for the contractor for the past 3 months, 6 months, 12 months and since the contractor joined Guru. All past reviews are shown below the summary, including the “stars” received in each of the four subcategories.
Overall, this is well done.
Guru has a feature that allows clients or contractors to hide feedback that is considered unfair or detrimental. The ability to do this is restricted, for obvious reasons, based on how much activity a client or contractor has on the site.
A client’s blocking power is equal to 10% of the total amount of money he or she has spent in the preceding 12 months; for a contractor, it is 10% of the total project funds earned. Once blocking power is earned, it can be used to suppress the feedback for any combination of projects whose total value is up to that number. In essence, this boils down to being able to block 10% of the feedback scores a user obtains, weighted by project size.
For example, suppose you do five projects on the site within six months, and these projects are worth $100, $300, $50, $800 and $250 respectively. Your total earnings for this time period will be $1,500, so your blocking power is $150. You would then have the ability to block the feedback you received on the $100 project, the $50 project, or both; however, you could not block the $250 project’s feedback until you earned at least $1,000 more in later projects.
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Last Site Update: October 21, 2011
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