Freelancer.com - Web Site Design, Features, Interfaces and Ease of Use
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Logins and Account Management
Mercifully, Freelancer.com remembers your login information if you use the site only periodically: there’s no need to re-enter your password each time. Of course, this feature should not be used on shared computers, nor if logging in from a public place.
Account management is very spartan, and accessed via the profile feature as mentioned above. You can change your address, email address and password there.
As mentioned elsewhere, Freelancer.com uses a unified account system, so all users can act as both clients and contractors. This is a convenience for those who do play both roles, but can lead to confusion for the majority of users who do not (especially clients, for whom large chunks of the user profile have no relevance.)
Freelancer.com’s help system is pretty rudimentary. There is a highly-visible “Help” drop-down menu on the top of the site, which contains a number of entries leading to various articles and sets of information. The basics are covered, but there’s just not a lot of “meat” on the bones here.
Most of the details on how to use the site are in a single long “Frequently Asked Questions” document. Annoyingly, there is no way to read the whole page if you are new and want to get up to speed: you must click each question to reveal the hidden answer. (I actually resorted to viewing the raw HTML file and reading the answers that way!) There is also a section called “Howtos & Articles” that contains links to a few additional articles on how to use the site effectively. But again, there isn’t the level of comprehensive information that you’ll find on some of Freelancer.com’s competitors.
Fortunately, the site seems to make up for some of its online documentation weakness with pretty good customer service.
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Last Site Update: May 18, 2011
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