Please Whitelist This Site?

I know everyone hates ads. But please understand that I am providing premium content for free that takes hundreds of hours of time to research and write. I don't want to go to a pay-only model like some sites, but when more and more people block ads, I end up working for free. And I have a family to support, just like you. :)

Please think about the value you get from this free site, and consider adding it to the whitelist for Adblock. To do so, just open the Adblock menu and select "Disable on freelancingguide.net". Or go to the Tools menu and select "Adblock Plus Preferences...". Then click "Add Filter..." at the bottom, and add this string: "@@||freelancingguide.net^$document". Then just click OK.

Thanks for your understanding!

Sincerely, Charles Kozierok
Author and Publisher, The Online Freelancing Guide


NOTE: Using software to mass-download the site degrades the server and is prohibited. Any such attempts may result in your access to the site being automatically blocked. Please be considerate of other readers -- and my server -- and thank you for your cooperation.

Custom Search






Table Of Contents  The Online Freelancing Guide
 >  An Analysis and Review of Popular Online Freelancing Marketplace Sites
      >  Freelancer.com (Formerly GetAFreelancer.com) - Analysis and Review

Previous Topic/Section
Freelancer.com - Customer Service and Support
Previous Page
Pages in Current Topic/Section
12
3
Next Page
Freelancer.com - Freelancer Community Characteristics
Next Topic/Section

Freelancer.com - Ethical Policies, Fairness and Integrity
(Page 3 of 3)

Fairness and Integrity

Even though Freelancer.com doesn’t do the best job of enforcing its policies and ensuring that everyone is on a level playing field, I have no sense that this is due to anything nefarious. As I’ve discussed, the company does an above-average job of treating contractors and clients as equals. And while there are certainly complaints on the Internet about various issues related to the site, there’s nothing that suggests to me a pattern of deliberate bias or unfairness.

In other words, I don’t think it is a lack of integrity that leads to poor policy enforcement on Freelancer.com—I believe the company just doesn’t make this a priority. There could be any number of reasons for this, ranging from a short-sighted attempt to save money, a perception that the problems aren’t a big deal, or even an inability to hire and train personnel quickly enough because of rapid growth. But I don’t believe there is any malice involved, nor any desire to rip people off.

One place where I think the company has a bit of a credibility problem is its invalid project policy. Freelancer.com just doesn’t do a great job of making it clear to clients what projects are not allowed. That would be bad enough on its own, but since the company keeps the $5 deposit when it cancels such projects, an argument could be made that this is a conflict of interest. (And in fact, I’ve seen clients complain about losing these $5 deposits.) I don’t think Freelancer.com is getting rich off of retained fivers from cancelled projects, but this is just another reason they should educate clients better about how to avoid this happening.

The company could also do more to not only deal with problem users, but also to show that it is dealing with them. The company has a blog, but it seems to be used only for self-promoting press releases and to announce new features. A little effort to communicate with users about efforts to deal with long-standing enforcement issues would go a long way.


Previous Topic/Section
Freelancer.com - Customer Service and Support
Previous Page
Pages in Current Topic/Section
12
3
Next Page
Freelancer.com - Freelancer Community Characteristics
Next Topic/Section

If you find The Online Freelancing Guide useful, please consider making a small Paypal donation to help the site, using one of the buttons below. You can also donate a custom amount using the far right button (not less than $1 please, or PayPal gets most/all of your money!) Thanks for your support -- it's hard to make a living writing free material these days.
Donate $5
Donate $10
Donate $20
Donate $30
Donate: $



Home - Table Of Contents - Contact Us

The Online Freelancing Guide (http://www.FreelancingGuide.net)
Last Site Update: May 18, 2011

© Copyright 2001-2011 Charles M. Kozierok. All Rights Reserved.
Not responsible for any loss resulting from the use of this site.