Please Whitelist This Site?

I know everyone hates ads. But please understand that I am providing premium content for free that takes hundreds of hours of time to research and write. I don't want to go to a pay-only model like some sites, but when more and more people block ads, I end up working for free. And I have a family to support, just like you. :)

Please think about the value you get from this free site, and consider adding it to the whitelist for Adblock. To do so, just open the Adblock menu and select "Disable on". Or go to the Tools menu and select "Adblock Plus Preferences...". Then click "Add Filter..." at the bottom, and add this string: "@@||^$document". Then just click OK.

Thanks for your understanding!

Sincerely, Charles Kozierok
Author and Publisher, The Online Freelancing Guide

NOTE: Using software to mass-download the site degrades the server and is prohibited. Any such attempts may result in your access to the site being automatically blocked. Please be considerate of other readers -- and my server -- and thank you for your cooperation.

Custom Search

Table Of Contents  The Online Freelancing Guide
 >  An Analysis and Review of Popular Online Freelancing Marketplace Sites
      > (Formerly - Analysis and Review

Previous Topic/Section - Feedback System
Previous Page
Pages in Current Topic/Section
Next Page - Ethical Policies, Fairness and Integrity
Next Topic/Section - Customer Service and Support
(Page 1 of 2)

Given’s size, relatively modest fees and orientation towards the “value” end of the online freelancing marketplace, it does a pretty good job when it comes to customer support. The company offers fairly responsive and timely online support, with a ticket system, email-based support and also live chat. The company also does not seem to have an attitude that favors clients over contractors the way some of its competitors do. On the downside, there is no option for phone support, which some may find a disadvantage.

Attitude does not seem to suffer from the favoritism towards clients over contractors that plague a number of other sites. I think this is largely because of the way the service is designed, and specifically, the decision to make a single account cover both the client and contractor roles.

Making everyone just a “user” doesn’t preclude prioritizing client concerns over those of contractors. For example, a bit of leaning can be seen in how a live chat box appears automatically on the page to post a new project, but not on the page for providers to enter bids. However, the single-account system institutionalizes a form of equality within the site. Since every member of the site is both a buyer and seller of services, support cannot make assumptions about the priority of assistance based solely on the type of account sending the request.

Methods of Communication offers three communication methods:

  • Integrated Ticket System: has its own software support ticket system, which allows users to open support requests, receive responses, review past tickets and more. (Oddly, as of the time I write this, it is still located at the old Web address, but linked from

  • Email Support: The company bucks a trend by still allowing users to send support requests by email. Due to spam and other abuses, many sites no longer allow unsolicited email queries, but you can still send one to

  • Live Chat: offers an interactive chat function that allows you to communicate directly with a customer support agent. As mentioned above, an “invitation” to use this service is offered to every user as part of the project posting process.

To access these options, choose “Contact Support” from the bottom of the “Help” drop-down menu, which appears at the top right of every page. This sends you to a short stub page; there you can click “Customer Support” for the email link, or the orange “Click Here for Online Support” button to access the ticket system or live chat.

I have been unable to determine what hours supports for live chat. In fact, in a few casual tests, I have not even really been able to find a pattern to allow me to try to determine when it is active. For example, the morning I wrote this topic, I found live chat offline at about 11:30 am Eastern (United States) time, which was a bit surprising. is headquartered in Australia, but that shouldn’t really matter for a live chat / support feature, and given the number of clients in North America, I’d think they would want it available during working hours here. does not offer phone support at all. This is probably the biggest drawback of its customer service from a communication standpoint.

Previous Topic/Section - Feedback System
Previous Page
Pages in Current Topic/Section
Next Page - Ethical Policies, Fairness and Integrity
Next Topic/Section

If you find The Online Freelancing Guide useful, please consider making a small Paypal donation to help the site, using one of the buttons below. You can also donate a custom amount using the far right button (not less than $1 please, or PayPal gets most/all of your money!) Thanks for your support -- it's hard to make a living writing free material these days.
Donate $5
Donate $10
Donate $20
Donate $30
Donate: $

Home - Table Of Contents - Contact Us

The Online Freelancing Guide (
Last Site Update: December 13, 2011

© Copyright 2001-2011 Charles M. Kozierok. All Rights Reserved.
Not responsible for any loss resulting from the use of this site.