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Elance - Feedback System
(Page 4 of 5)
Points and Levels
In 2010, Elance implemented a new
system intended to allow providers on their site to be compared in a
way that reflects their overall “activity and achievements”.
These levels are important because they are shown in all proposals submitted
by a contractor, and also are used for ranking purposes when clients
do searches for providers. Levels are also now used to control how many
extra connects a provider may purchase each month.
Every contractor starts out at level
1. As the contractor accumulate points, he or she increases in level.
The number of points required to go up to the next level also increases
as the level goes up. Thus, it is relatively easy to go from level 1
to level 2, but much more difficult to go from level 11 to level 12.
Points can be earned in three different
- Service Delivery: This part of the metric
mainly assesses project performance. Points are earned for having high
earnings and earnings growth, good feedback, and for using the Elance
status report system. Points are taken away for job cancellations due
to poor performance, or for policy violations.
- Client Relationships: This measures how
strong the contractor’s relationships with clients are, looking
at such factors as the number of clients, repeat client percentage, earnings
per client, and recommendation percentage.
- Marketing: The final points area attempts
to assess the contractor’s marketing prowess, weighing factors
such as what percentage of proposals are accepted, the overall value
of projects, and how many tested skills and verified credentials they
have in their profile. Points are deducted for making bids below the
stated budget range of the project.
Elance combines all of these attributes
using a proprietary algorithm. They do not disclose how exactly the calculations
are made, out of concern that providers will try to game the system.
Points and levels are computed independently
for each work category. Thus, if a contractor is active in both the Writing
& Translation and Admin Support areas, there will be separate numbers
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Last Site Update: December 13, 2011
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