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Table Of Contents  The Online Freelancing Guide
 >  An Analysis and Review of Popular Online Freelancing Marketplace Sites
      >  Elance - Freelance Marketplace Site Analysis and Review

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Elance - Web Site Design, Features, Interfaces and Ease of Use
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Elance - Customer Service and Support
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Elance - Feedback System
(Page 4 of 5)

Points and Levels

In 2010, Elance implemented a new system intended to allow providers on their site to be compared in a way that reflects their overall “activity and achievements”. These levels are important because they are shown in all proposals submitted by a contractor, and also are used for ranking purposes when clients do searches for providers. Levels are also now used to control how many extra connects a provider may purchase each month.

Every contractor starts out at level 1. As the contractor accumulate points, he or she increases in level. The number of points required to go up to the next level also increases as the level goes up. Thus, it is relatively easy to go from level 1 to level 2, but much more difficult to go from level 11 to level 12.

Points can be earned in three different areas:

  • Service Delivery: This part of the metric mainly assesses project performance. Points are earned for having high earnings and earnings growth, good feedback, and for using the Elance status report system. Points are taken away for job cancellations due to poor performance, or for policy violations.

  • Client Relationships: This measures how strong the contractor’s relationships with clients are, looking at such factors as the number of clients, repeat client percentage, earnings per client, and recommendation percentage.

  • Marketing: The final points area attempts to assess the contractor’s marketing prowess, weighing factors such as what percentage of proposals are accepted, the overall value of projects, and how many tested skills and verified credentials they have in their profile. Points are deducted for making bids below the stated budget range of the project.

Elance combines all of these attributes using a proprietary algorithm. They do not disclose how exactly the calculations are made, out of concern that providers will try to game the system.

Points and levels are computed independently for each work category. Thus, if a contractor is active in both the Writing & Translation and Admin Support areas, there will be separate numbers for each.


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Elance - Customer Service and Support
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Last Site Update: December 13, 2011

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